shipping

SHIPPING

When we say we ship to most countries around the world, we mean that quite literally. So, wherever you are around the globe, it’s likely that we can deliver to you. However, delivery times may vary depending on your location in relation to Kuwait.

Shipping is free within Kuwait. International shipping is calculated based on the number of items and weight of the total package being shipped. The final shipping charges will be displayed at checkout for you to approve before placing the order, so you don’t have to worry about that till the very end of your shopping spree.

Destination Shipping Service Order Filled Shipping Time Total Time
Kuwait Al-Ostoura Delivery 2 days n/a 2 days
Middle East FedEx, DHL or Aramex 2 days 2 days 4 days
Europe, Asia FedEx, DHL or Aramex 2 days 3 days 5 days
Americas, Africa FedEx, DHL or Aramex 2 days 5 days 7 days

Note:  Days mentioned are working days, excluding Saturdays and Sundays.

Important Notes

  • Delivery time frames are a close approximation. We cannot predict or be responsible for your country’s custom procedures or delays. However, you can be sure that we use express shipping for all of our orders and hopefully your order will be at your door before you know it.
  • All orders require a signature upon receipt. Delays can occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.
  • We care about making sure your order reaches you safely and on time. However, we are not able to redirect any shipments once they leave our warehouses, so please make sure that you or someone representing you will be available at the address provided.
  • All shipments are insured by Al-Ostoura until they reach your delivery address. Once you sign and confirm receipt, that responsibility is automatically transferred to you and your representative.
  • All purchases are charged as Delivery Duty Paid (DDP) therefore the final purchase price will include shipping and import fees.
  • We cannot deliver to PO Boxes unless there is a customer representative available to sign for delivery on your behalf and pay for any duties and taxes. Providing us with a street address and telephone number is recommended so that we can reach out to you.
  • In the case that our shipper cannot deliver your package to the address you have given us and has to return the package back to Al-Ostoura, the customer will unfortunately be liable for all expenses incurred including but not limited to duties, taxes, return shipping charges. These expenses will be deducted from any refund.
  • Upon receipt of any package, don’t forget to check your package before signing. In the case that the box has been opened or is in poor condition, make sure to inspect the contents of the box and reconcile any differences to the invoice included in the package. You should then sign for the package noting any discrepancies with our shipper and inform us of this by email at e-services@alostoura.com
  • If you order an item that is made from exotic skins, we will need to prepare a CITES certificate proving that your item adheres with the Convention on International Trade in Endangered Species of Wild Flora and Fauna.  This certificate takes up to 10 days and must accompany your shipment for it to arrive to your destination.  As a result, this will delay your shipment.
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