EXCHANGES & RETURNS
You bought it but it wasn’t love at first sight? No problem. Returns and exchanges are super easy AND FREE OF CHARGE
- You have 14 days from receiving your order to request a Returns & Exchanges Authorization by emailing firstname.lastname@example.org. Please do not ship the item using any other methods to avoid extra charges and delays.
- Items must be returned unused with all tags and designer labels still attached. Returns that do not meet this requirement will not be refunded.
- Items must be returned unused with all tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.
- Refunds are credited to the original form of payment minus bank charges incurred. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
- Shipping, duties, and taxes are non-refundable.
- You might have to pay import duties and taxes on this item(s) again depending on the laws where the customer has asked for their shipment to be delivered.
STEP BY STEP GUIDANCE TO RETURN OR EXCHANGE:
- Please email us at email@example.com within 14 days of receiving your order, specifying:
- Your name and Invoice Number of your purchase.
- Which items you wish to return by specifying the reference number of the item(s). If you wish to make an exchange you must also mention the size, color or new reference number that you would like to receive in place of your current item.
- Confirmation that you still have the Return Airway Bill that we originally included in your package when you received it.
- Repack the items to be returned in the same packaging and include 1 copy of the Return Invoice inside the box. Do not seal the package as our shipper will need to check the contents.
- Call our shipper and schedule a pickup, their local number is provided for you at the bot-tom of the Return Invoice next to your signature. Our collection service is free of charge.
- After inspecting the returned item(s) and approving it, we will email you a confirmation of the return with proof of your refund. In case of an exchange, the cost difference men-tioned to you before will be either charged or refunded to the same method of payment used when the purchase initially made.
Al Ostoura Family
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